Salesforce Leveraging Technology to Automate Healthcare in India

The use of technology and automation processes are unlocking the true potential for industries around the globe. With a 137% increased budget for 2021, the Indian government is looking to get on board so that its citizens can enjoy a better healthcare experience.

By incorporating a management system like Salesforce, the healthcare industry in India can improve efficiency, reduce costs and make the lives of both doctors and patients easier. Its customer 360, supported by the health cloud, simplifies all aspects of healthcare. If you find this confusing, you can hire a Salesforce development company to help you.   

Let us understand what Salesforce brings to the table.

 

Merged View

A patient has a long list of information linked to them. Different parts of the healthcare system capture and store all this. The basic data like name, age, and the initial diagnosis is written on a sheet and fed into the computer system. Daily temperature, blood pressure and other values and noted by the attendants in a fresh sheet which the doctor refers while further diagnosing the patient. This multi-level approach leaves tremendous gaps for error.

The 360-view by Salesforce gives a holistic view of the patient. All the necessary information is updated in real-time, ready to be viewed by anyone with access. This ease of viewing data is fast and accurate. You can link details from wearables like pulse oximeters to know the condition of any patient at any time. 

 

Bringing the Industry Together

If you have any prior knowledge of how Salesforce works, you must know its mission of removing data silos. The healthcare industry in India uses many systems to note the medical data of a patient.

Imagine all tests results, bills, and insurance claims, accessible in a few clicks, that’s what Salesforce offers. With it, there is more chance of collaborations between hospitals, test centres and caregivers. This makes it easier for all the people involved to work together by sharing information and updating it on the cloud.

 

Using Data Wisely

With the power of data collected from multiple sources, the software can grade each patient and categorize them according to their health risks. The analytics work their magic to point the right health official to the patient that needs their help the most.

These data-driven decisions manage people better, saving time and money.

 

Power to Patients

The pandemic struck fear into the world. Many patients try to have their problems solved with minimum physical interaction. Salesforce believes in giving power to the patients to look and interact with their profile.

Chatbots let patients pre-fill their symptoms so that the doctor doesn’t always start with a blank sheet. They can book appointments/tests from the console and it will alert them of any upcoming ones. Patient engagement offers a new channel for collecting data that, in turn, helps the system give a more accurate view.

 

More Efficient

Salesforce and its features can improve the overall efficiency of the healthcare system. Here’s a glimpse of how:

• Saves resources by removing the need to maintain tonnes of physical files for one patient.

• From admitting to discharge and beyond, all information is packed in an easy-to-use console.

• Letting doctors view lab reports instantly as they update them instead of waiting for hours as it goes through the traditional route.

• Looking at all available resources and allocating staff accordingly to make the best use of personnel and time.

• Saving time and money by allowing patients the ability to view their data at any time.

 

Conclusion

The medical industry will continue to look for ways to improve patient management. Linking with Salesforce opens up a channel of new opportunities.

A good Salesforce development company like Tech9logy Creators can guide you to leverage all its abilities.

Contact us and take your first step to Salesforce success.